As a service manager, you’re undoubtedly convinced of the importance of maintaining regular contact with your customers. It’s a critical function of marketing. You’ve probably seen a boost in sales from your mailers and e-mails, but you might wonder if there is more you could do to see an increased benefit from these marketing efforts. Conversely, is there anything you’re doing now that might undermine the effectiveness of your message once customers come into the shop? By taking some simple measures, you can ensure that when customers arrive, your service department reinforces the messages sent through your marketing.
Inform everyone on your staff about the mailer, including details about the offers and limitations. Your marketing partner will send you a packet of extra copies of the mailer, as well as a laminated copy to post in the service drive. Don’t leave that box in the corner of your office to get buried by seven other things before the week is out. Pull out those extra copies and share them with your entire service staff to ensure everyone is well-informed.
